Returns & Refunds
For more information, please view our full Terms & Conditions.
Return Goods Authorization
No Products shall be returned without a Return Goods Authorization (RGA) from Manufacturer’s Customer Service. Returns must reference the RGA number and be shipped freight prepaid or the shipment will not be accepted. Credit issued for the return will apply only to future shipments and will be subject to a 35% handling charge. Any cost associated with restoring any Product to saleable condition will be deducted from the credit and any outgoing freight charges paid by Whitehall. Non-stock and custom fabricated Products are non-returnable.
RGA credit will not be issued for less than $100.00 unless the Product is proven defective. Buyer shall segregate non-conforming or damaged Products to be returned in a secure space to quarantine such Products prior to obtaining an RGA or a disposition decision from Manufacturer.